What is the BTS call center?

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(Top Tutor) Studyfaq Tutor
BTS calls center does not have any competition in the market, and it is an almost monopoly when it comes to repairing and maintaining council properties. Based on this fact, I have taken into account customer satisfaction as the main goal rather than a competitive advantage and operational success. Quality for BTS means providing excellent customer service and doing things right the first time. By doing the things right first time means the end product outcome should be what customer is expecting Externally the quality of the services will increase or decrease the customer satisfaction.  Internally the higher customer...
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