What is the continuous Improvement growth for a business?
In terms of continuous Improvement growth and success of the organisation has to ensure that relationships with its interested parties are maintained effectively to optimise their performance at all times. This is heavily emphasised within the organisation. This has proved to be of mutual benefit for all parties concerned over the years, which has led to long and committed and productive relationships.
The influence in terms of customer feedback and customer relationships is a vital component in the continued success of the organisation. Emphasis on customer feedback has led to strong and improved customer relationships in the journey of success. An effective management of relationship with suppliers and customers is well managed and maintained with continuity.
The feedback from suppliers and customers is gathered in a multitude of ways from performance reviews, Meetings, surveys. Suppliers are managed using a ranking system which measures on quality and delivery. Suppliers are evaluated on a monthly basis through the QCCDA System. The main evaluation indicators are quality, PPM, Monthly Ranking, Cost and delivery performance.