Mark’s & Spencer is a leading UK based retailer and is part of the industrial sector, in the subcategory of the ‘retail industry’. In June 2014 M&S launched Plan A 2020 where the company’s core goals are explained. The broad and generic mission statement is split into three main categories, which differ in the objective. Firstly, their key ‘Vision’ is to be the standard to which other competitors are measured against. Their ‘Mission’ states that...
Mark’s & Spencer is a leading UK based retailer and is part of the industrial sector, in the subcategory of the ‘retail industry’. In June 2014 M&S launched Plan A 2020 where the company’s core goals are explained. The broad and generic mission statement is split into three main categories, which differ in the objective. Firstly, their key ‘Vision’ is to be the standard to which other competitors are measured against. Their ‘Mission’ states that M& S aims to make aspirational quality accessible to all. Thirdly, the mission statements outline key ‘Values’ which M& S pride themselves on incorporating; Quality, Value, Service, Innovation and Trust (M& S Mission Statement, 2016). Plan A is a reasonably well-known system, as M& S have tailored it to suit their stores, the market they are involved in, and for the system to also incorporate Corporate Social Responsibility (CSR). CSR is an organisations responsibility within the communities it operates in to provide a safe working environment, and to reduce negative impacts (and wherever possible have positive impacts) on social wellbeing and the environment. M&S has also publicised and invested this shift in the management system, as it has positive effects on the organisations public image. The aim of this dissertation is to evaluate Plan A, specifically the role of the employees in the system and their attitude towards it.
