Our people in our field are simply the greatest asset, and their training and development paramount to our success. Our vision is to inspire, develop and support all members of staff, helping them to be the very best that they can be. There is just one of the reason why many of employees love to stay with fullers for much of their working life. This fact can have confirmed out by the numerous recipients of our long service awards, and one particular bar worker who celebrated her 100th birthday in 2014. At the opposite end of the career spectrum, we have our graduate programs launched in 2011. The programs have gone...
Our people in our field are simply the greatest asset, and their training and development paramount to our success. Our vision is to inspire, develop and support all members of staff, helping them to be the very best that they can be.
There is just one of the reason why many of employees love to stay with fullers for much of their working life. This fact can have confirmed out by the numerous recipients of our long service awards, and one particular bar worker who celebrated her 100th birthday in 2014. At the opposite end of the career spectrum, we have our graduate programs launched in 2011. The programs have gone from strength to strength with fuller’s increasingly seen as a good place for those who talented graduates to develop into the leaders of the future.
1.Training programs
With our graduate schemes, we also run a mentor program by using the experience and the skills of our senior managers to be supporting the development of future leaders. Oher development programs include a five-star impact scheme that aims to turn supervisors into assistant managers, which help to develop home-grown kitchen talent.
In 2014, we launched a service training program known as the service passport which based on the Five Golden Rules of Engaging Service. 85% of our pub team members have complete this training in their first 12 weeks of employment.
- Rewarding loyalty
A fuller’s company, we appreciate loyalty very well. Therefore, we offer a variety of benefits that inspire employees to play an important part in the company’s long-term success. We also have recognised the great effort and rewarding our employees who go above and success. At the same time, there was a war on scratch cards provide an instant reward to team member exhibiting one of our Five Golden Rules of Engaging Service.
Inspiring and celebrating with our great staff in this way is one of the fundamental ways we preserve our exceptional standards of customer service. After all, like any company we are only as good as our people.
