What is the listening process in psychology?
Listening and nodding the head and saying yes to what you are being told could be shown you are listening and giving confirmation yet not empowering change. Bring to our attention is more active emphatic listening (showing an understanding of what is being shared with you, with them not for them, taking into account feelings, thoughts, behaviors with an understanding taking into account their personal circumstances) replicate back to the help what has been said to you, then they can take an understanding it will be of help to them also building trust with your help.
The BACP (British Association for Counselling and Psychotherapy) for example have a set of ethical principles they consider necessary for every counselor to follow.
These include Fidelity or being trustworthy, enabling the client to be certain of the confidentiality of their relationship. Autonomy, which opposes the manipulation of a client, against their will for any purpose either within the ‘relationship’ or outside of it for any self-serving reasons. Acting in the best interest of the client or ‘Beneficence’ is another and necessary for those of impaired faculties, immaturity and the like. Non-maleficence or the obligation not to harm the client in any way and bring into disrepute the ‘name’ of counselor and to include incompetence and malpractice. Justice, meaning just and fair treatment of every client and Self Respect leading to a continued discovery and learning process for every counselor.
Personal qualities and counselling skills are considered under the heading of moral and ethical issues, using ‘paraphrasing’ as a way to reflect back to the client what was said asking questions to help the client further their own reflection and summarizing to ensure that what the client said was understood and to put them at their ease. It would also clarify that the counselor was listening and understanding where the client was ‘coming from.’