What are the main parts of the business of the call center?

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(Top Tutor) Studyfaq Tutor
In general, people assume that the whole business of call center staffs is answering phones and dialing, and it seems to be an easy task. Most people don’t have access to get to know more about how call centers operate, but we are lucky to know it better. In a macroscopic view, the business of the call center is divided into two parts: incoming calls and outgoing calls. The incoming calls department mainly deals with inquiries of...
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