What are the Quality Management principles and how they influence the operations of the feedback process?
In the 20 years of the organisation Customer focus has continuously increased in strength adding value to the portfolio of loyal customers. This has been achieved through a committed and consistent business strategy. Emphasis has always been on the relationship with the suppliers and customer. All measurements of every part of the process of relationship between suppliers and customers are demonstrated within the organisation. Customer focus has been pivotal at all times within the business which has led to immense customer value and satisfaction.
Retention of some the industry leaders in the automotive industry as Toyota, Nissan, Honda and Suzuki. Customers have been satisfied and made loyal through the nurturing of the relationship with the business. Future projects and planning is consistently managed which has given growth to new business. Meeting customer requirements every time with a goal to exceeding customer expectations. Always going that extra mile to satisfy and surprise the customer.
Leadership is about having one vision one goal with interconnectivity at all levels within the organisation. Continuous Development and Improvement of the capability of the organisation and its people to deliver the desired results. This has been a huge benefit as continuous improvement and investment in the people and business has given the organisation a global Market platform. Defined and improved communication within the organisational structure has empowered department leadership to grow with enhanced continuous improvement.