What is the Service Level Agreement?

Asked on 17.01.2019 in All Questions.
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(Top Tutor) Studyfaq Tutor
Service Level Agreement is a contract which describes the level of services offered by a cloud provider. Reviewing an SLA is a crucial step before deciding on the cloud vendor. As per SLA of AWS, Amazon’s EC2 provides a service commitment of at least 99.99% Monthly Uptime Percentage while RDS provides guarantees an uptime of at least 99.95% percentage, failing which the customer is eligible to receive a Service Credit. Microsoft Azure, on the other hand, promises an uptime of at least 99.99 %, 99.95 %, 99.95% for SQL Database, Cloud...
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