What is the process of mapping?
Process Mapping basically details who is doing what and in what order during an operation. It details the flow of work needed to complete a task. It’s a visual presentation of the process which in turn helps stimulate the discussion and investigate the problems within the process. It helps to identify the waste and areas of improvements as well. It further identifies communication issues and simplicity or complexity of the problem.
I did prepare a video presentation along with my team members on the same topic and explained on the subject.
Although I had some knowledge of process mapping as a Quality lead for ISO 9001-2015, it was my responsibility to draw processes maps for all the processes within BTS, but I didn’t know all the different process mapping techniques available, e.g. SICOP, Swimlanes, linear and other techniques such as benchmarking, FMEA, GEMBA, Visual management, VSM, 5S.
I will pick two process mapping tools SICOP and Swimlane to show BTS repair control center process.
SICOP is a more strategic mapping of the process. From the top management of the BTS point of view the main steps are
Comparing SICOP to swim lane the latter details almost all the steps within the process. It details what happens to the product at each step. It helps in identifying the problems and areas of improvement in the process.