What’s the role of communication in IPW?
In 2005 a report for The Mid Staffordshire public inquiry explains that one of the reasons failures occurred was due to the trust board not listening to its staff and patients when they raised concerns which effectively left the patient at risk, a failure to communicate between the agencies involved and share knowledge and concerns were also a contributing factor. The MST had several professional employees that worked as part of an IPW team; it is clear from the evidence that had the communication been more effective some of these failures could have been avoided. IPW can allow for staff to communicate their roles and responsibilities however due to the lack of communication in the trust in this example it was unclear who had managerial and leadership responsibilities are resulting in a break down between patient and staff relationships. IPW team usually consists of several different professionals that work in different areas/building and at different times, one of the barriers could be face-to-face communication leading to the use of inappropriate communication channels. Messages are often passed on via patient notes or emails, which can sometimes lead to them being unread leading to a potential health and safety risk. While on a nursing placement messages that were left via e-mail that containing confidential information were followed up by a phone call and used the NHS encryption guidance.