What is the workers’, suppliers’ and clients’ contribution to Inditex’ success?
Workers (including office staff, store staff, logistic staff and trade union) keep the business running and are the company´s presenters and appearance to the customers. Inditex shares fundamental values such as teamwork, humility, diversity and commitment and believes that there is always room for improvement – every individual is key to the success. The goal is to motivate human resource and a strong commitment to follow the Code of Conduct and Responsible Practices. The company´s commitment to workers is to respect their human and labour rights and treat them fairly and decently. The company´s and worker´s relation is carried out by the Ethics Committee, agreements with UNI Global Union, training and internal promotions, internal communications and volunteer programs.
Clients (including local customers, online customers and potential customers) purchase and make use of products and services offered by the business. The company´s target is to place consumers at the very centre of the business model. They do this by knowing and delivering exactly what customers want; paying close attention to detail; leading technological innovation in every part of their value chain, and getting customer services segmented by country and service to achieve more personalised care. Moreover, Inditex guarantees their integration into the entire business model. The key tools for dialogue between the company and the clients are the specialised customer services teams, brick-and-mortar and online stores, social networks, product quality, health and safety teams.
Suppliers, (including direct suppliers, manufacturers, workers and trade union) are in charge of the whole production process and of supplying enough products and materials to the business. Inditex´s sustainable business model benefits the development of suppliers and manufacturers, which grows and improves in parallel with the company, and generates a positive economic impact. They ensure compliance with the Code of Conduct for Manufacturers and Suppliers. The company´s responsibility is to promote and protect their Human Rights, fundamental labour rights and international standards. The dialogue between the company and suppliers is possible due to supplier clusters, ethics committee, commercial and sustainability teams and global frameworks agreements.